Delivery and Returns

Order Processing

  1. All Illuminapps are handmade to order and we aim to deliver within 7-10 working days (UK addresses).
  2. Occasionlly, due to circumstances beyond our control, our delivery time window can fluctuate. This can happen during promotional periods.

Shipping Terms

  1. Free UK mainland shipping for all orders.
  2. All orders delivered outside of the UK or UK non-mainland will subject to a delivery charge. This will be shown at the checkout.

Our Couriers & Delivery Times

DPD Local Logo

For UK orders, we generally ship with DPD Local as they provide an outstanding service.
You can expect to receive your order within 2-3 days after we’ve shipped it.
We do reserve the right to use an alternative courier.

Returns

  1. Simply return the item to us in its original condition and in its original packaging within 30 days of receipt.
  2. Please despatch your return with your original order number, either written on the package or include your original invoice / packing slip.
  3. The item remains your responsibility until it reaches us. We recommend that you use a delivery service that is tracked and insures the value of the goods whilst in transit.
  4. The cost of returning the item to us is your responsibility unless Artech Innovations is at fault.
  5. Refunds will always be made back to the original credit or debit card.

To start a return, please contact us by using our live chat, telephone on 01270 842221, or write to us at: hello@artwork.lighting

0% Finance Available

Pay in full, or over three months with Klarna

Easy 30 Days Return

30 days money back guarantee

1 Year Warranty

We back all Illuminapps with a one year warranty

Free Delivery

Free UK Mainland delivery on all orders