Customer Help

Your questions answered.

Technical questions answered

How does it work and what do I need?

You will need a compatible Zigbee smart bridge, and a working internet connection.

Some popular smart bridges include Philips Hue, Samsung SmartThings, TRÅDFRI Gateway – but there are many other popular ones.

Follow the instructions from your bridge supplier to set up.

If you already have some smart lights, then you will likely have everything you need, and you’ll just need to add your Illuminapp to the list of lights.

Yes, it needs power to make it work. Your Illuminapp comes with all the connections you need, simply plug into a wall socket and enjoy!

We have heavily tested the Philips Hue smart bridge with Illuminapp.

However, there are many alternative bridges which will work just as well.

Unfortunately not. Illuminapp is a Zigbee compatible light which requires a bridge in range of the unit.

The Illuminapp has a range of functions, usually determined by your bridge and app combination, but they generally consist of the following:

– A choice of different colour lights.

– Change the light brightness.

– Turn on or off your lights at certain times.

– Control lights with your voice using Google Assistant or Amazon Alexa.

– Control lights with compatible dimmers, motion sensors and switches.

… and a whole load of other functions too.

Absolutely! You can synchronise all your Illuminapps together, group them or even operate them as individual units. We’ve run over 20 Illuminapps successfully and added various groups and names to the mix.

You have the opportunity to name each of your lights – it can be named anything you like.

Try these:

‘Hey Google, turn on [your picture name]’

‘Alexa, set the brightness of [your picture name] to [a number between 1 and 100]’

‘Hey Google, set [your picture name] to [any colour, e.g. red, green, blue]’

To operate all of your lights, you can say:

‘Hey Google, turn the lights to white’

Or, if you have a room configured in the app, you can say:

‘Alexa, dim the lounge lights’

Absolutely not. They’re just an option to control Illuminapp more easily.

If you don’t have these devices, you can use the app provided from your bridge supplier to control your lights.

There are two ways to reset your Illuminapp.

 

The first way is easiest – simply remove it from your bridge. You can do this by going into your app (for example Philips Hue app), navigating to lights and deleting the respective light. Once deleted, your Illuminapp will begin flashing.

 

If you’re unable to reset your light from the app, you’ll need to perform a manual reset. This can be done by disconnecting your Illuminapp and reconnecting a total of four times, ensuring that the lights come on for more than 2 seconds between each cycle. The LED’s will flash to inform you that the reset procedure is about to start. Once they have stopped flashing, disconnect and reconnect your Illuminapp a further two times in the same fashion. The LED’s will flash again to indicate the factory reset has been completed.

 

Common queries

Orders, shipping, returns and exchanges.

Generally speaking, it takes 7-10 working days from the date of purchase for us to print, frame, package and deliver your order. 

We know how important it is for you to receive your order quickly, and for this reason we send you regular order status updates by email. 

We are unable to offer bespoke artwork at the moment. This is because our artwork and posters from our website are carefully measured to be a certain size which will maximise the Illuminapp benefits.

We are working towards offering a custom photography Illuminapp product, where customers can upload their own digital images to our website and we’ll frame it in Illuminapp. Product development is still in progress for this and we expect to offer this service soon.

We can process Visa, Mastercard and American Express credit and debit cards. We accept PayPal, Apple and Google Pay. We also accept a range of international cards, too.

You can also pay in three monthly instalments, at 0% APR. This service is provided by Klarna

To pay monthly, you’ll need to meet Klarna’s criteria. We’ll let you know if you’re eligible at the checkout page. You’ll pay in three slices on (or around) day 1, 30 and 60.

If you are not 100% satisfied with the product, our returns policy allows you return the item(s) back to us for a refund for the price paid.

Please refer to our returns policy.

All orders are packed carefully in suitable packaging, but if your item has been damaged during transit, please contact us and we’ll get it sorted.

We can help you diagnose any problem with your Illuminapp product. Please get in contact with us and we’ll guide you through what to do. We recommend using our live chat to speak to us.

We guarantee each Illuminapp for 12 months against any defects or malfunctions other than damage caused by the customer.

0% Finance Available

Pay in full, or over three months with Klarna

Easy 30 Days Return

30 days money back guarantee

1 Year Warranty

We back all Illuminapps with a one year warranty

Free Delivery

Free UK Mainland delivery on all orders